Login
Quick Search
Contact us for more info on Future-Fun CAPS Content and Assessments e-Publications
RECEPTIONIST

Skills Programme

Reception Operations and Services

Level: 2,

Credits: 123,

Unit Standards: 28

This Qualification is recognised in over 100 countries worldwide.

PURPOSE AND RATIONALE OF THE QUALIFICATION
 
The Reception Operation and Services qualification is designed for those undergoing training or employed in a front office situation, for example in hotels and restaurants. Its design it intended to reflect both the internationally nature of the industry and the country or culture-specific activities that are essential to meet the customer needs.
 

EXIT LEVEL OUTCOMES

  • Dealing with all reception related security tissues.
  • Dealing with full range of customer types and needs including making referrals where appropriate.
  • Adopting most suitable personal competences in both individual and team situations.
  • Applying safe working practices including basic first aid in all reception related situations.
  • Taking most appropriate action when safely dealing with fire.
  • Handling both the reception and departure of guest according to best operating practices.
  • Dealing with all front office procedures in terms of documentation, settlement of accounts, petty cash and banking. Processing, recording and confirming guest advance reservations according to correct tariff type.
  • Opening, presenting and closing guest accounts using most appropriate methods.
  • Marketing and selling a hotel products to maximise sales and meet customer needs.  

US

Old US

Description

Level

Credits

9357

 

Develop and use keyboard skills to enter text

1

10

12155

 

Apply comprehension skills to interact written text in a business environment

4

5

13915

 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organization and a specific workplace

3

2

13930

 

Monitor and control the receiving and satisfaction of visitors

3

4

13999

 

Bookkeeping- settlement of accounts, petty cash and banking

1

4

14348

7790

Process incoming and outgoing telephone calls

2

3

14911

 

Participate in formal meetings

2

3

14912

 

Investigate the use of computer technology in an organization

3

6

110023

 

Present information in report format

4

6

116931

 

Use a Graphical User Interface (GUI) based web-browser to search the Internet

2

4

116932

 

Operate a personal computer

1

3

116935

 

Enhanced, edit and organise electronic messages using GUI based application

2

2

116937

 

Use a Graphical User Interface (GUI) based spread sheet application to create and edit spread sheets

2

4

116938

 

Use a Graphical User Interface(GUI)-based word-processor application to create and edit documents

1

4

116945

 

Use electronic mail to send and receive messages

2

2

117867

 

Manage files in a Graphical User Interface (GUI)-environment

1

3

117923

 

Use a Graphical User Interface (GUI) based presentation application to prepare and produce a presentation according to a given brief

2

5

117924

 

Use a Graphical User Interface (GUI) based word processor to format documents

2

5

117927

 

Use a Graphical User Interface (GUI) based database application to solve a given problem

4

6

117943

 

Install a personal computer peripheral device in a GUI-environment

1

2

119456

8964

Write/present for a defined context

2

5

119457

 

Interpret and use information from texts (Afr)

3

5

119465

8970

Write/present/sign text for a range of communicative contexts (Afr)

3

5

119471

 

Use language and communication in occupational learning programmes

4

5

120379

10135

Work as a project team member

4

8

252210

10025

Handle a range of Customers Complaints

4

4